Support - Credit Vetting & Reporting Support

Support

Exceptional sales support via our
online chat function and call centre

Please download the following files:

Microsoft DotNET Framework Files

Once the files listed above have been installed, then download the vault using Microsoft Edge or Internet Explorer.

Click to download the trusted vault
Click on the Desktop Icon to access the Vault
Login using your allocated Username and Password
Network and Security Settings Checklist
- Proxy Settings may be blocking the Fides Trusted Vault from opening. To fix this go to Internet Options -> Connections -> LAN Settings -> Untick: Use a Proxy Server -> Click OK
- Add the following sites to the list of Trusted Sites:
  https://services-2.fidescloud.co.za

This scanner will only work once you have installed the drivers
Check with your IT Security that your network is not blocking the use of the vault
Make sure you install the Windows files

The scanner will only work once you have installed the drivers
Make sure you install the Windows files
Check with your IT Security that your network is not blocking the use of the vault